CVE-2019-9753

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

CVSS v3 4.3 MEDIUM
CVSS v2.0 4.0 MEDIUM

4.3^/10

CVSS v3 : MEDIUM

Vector : AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Exploitability : 2.8 / Impact : 1.4

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required LOW

User Interaction NONE

Confidentiality Impact LOW

Integrity Impact NONE

Availability Impact NONE

Scope UNCHANGED

4.0^/10

CVSS v2.0 : MEDIUM

Vector : AV:N/AC:L/Au:S/C:P/I:N/A:N

Exploitability : 8.0 / Impact : 2.9

Access Vector NETWORK

Access Complexity LOW

Authentication SINGLE

Confidentiality Impact PARTIAL

Integrity Impact NONE

Availability Impact NONE

References

Link	Resource
https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework	Patch Vendor Advisory

Configurations

Configuration 1 (hide)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

History

No history.

Information

Published : 2019-06-03 19:29

Updated : 2023-12-10 12:59

NVD link : CVE-2019-9753

Mitre link : CVE-2019-9753

CVE.ORG link : CVE-2019-9753

JSON object : View

Products Affected

otrs

otrs

CWE

CWE-200

Exposure of Sensitive Information to an Unauthorized Actor

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