CVE-2020-1777

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

CVSS v3 5.3 MEDIUM
CVSS v2.0 5.0 MEDIUM

5.3^/10

CVSS v3 : MEDIUM

Vector :

Exploitability : 3.9 / Impact : 1.4

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required NONE

User Interaction NONE

Confidentiality Impact LOW

Integrity Impact NONE

Availability Impact NONE

Scope UNCHANGED

5.0^/10

CVSS v2.0 : MEDIUM

Vector : AV:N/AC:L/Au:N/C:P/I:N/A:N

Exploitability : 10.0 / Impact : 2.9

Access Vector NETWORK

Access Complexity LOW

Authentication NONE

Confidentiality Impact PARTIAL

Integrity Impact NONE

Availability Impact NONE

References

Link	Resource
https://otrs.com/release-notes/otrs-security-advisory-2020-15/	Vendor Advisory

Configurations

Configuration 1 (hide)

OR	cpe:2.3:a:otrs:otrs::::::::
	cpe:2.3:a:otrs:otrs::::::::

History

No history.

Information

Published : 2020-10-15 19:15

Updated : 2023-12-10 13:41

NVD link : CVE-2020-1777

Mitre link : CVE-2020-1777

CVE.ORG link : CVE-2020-1777

JSON object : View

Products Affected

otrs

otrs

CWE

CWE-200

Exposure of Sensitive Information to an Unauthorized Actor

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