CVE-2021-21435

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

CVSS v3 6.5 MEDIUM
CVSS v2.0 4.3 MEDIUM

6.5^/10

CVSS v3 : MEDIUM

Vector :

Exploitability : 2.8 / Impact : 3.6

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required NONE

User Interaction REQUIRED

Confidentiality Impact HIGH

Integrity Impact NONE

Availability Impact NONE

Scope UNCHANGED

4.3^/10

CVSS v2.0 : MEDIUM

Vector : AV:N/AC:M/Au:N/C:P/I:N/A:N

Exploitability : 8.6 / Impact : 2.9

Access Vector NETWORK

Access Complexity MEDIUM

Authentication NONE

Confidentiality Impact PARTIAL

Integrity Impact NONE

Availability Impact NONE

References

Link	Resource
https://otrs.com/release-notes/otrs-security-advisory-2021-02/	Vendor Advisory

Configurations

Configuration 1 (hide)

OR	cpe:2.3:a:otrs:otrs:::::community:::*
	cpe:2.3:a:otrs:otrs::::::::
	cpe:2.3:a:otrs:otrs::::::::

History

09 Feb 2021, 20:33

Type	Values Removed	Values Added
CVSS	v2 : ~~unknown~~ v3 : ~~unknown~~	v2 : 4.3 v3 : 6.5
CPE		cpe:2.3:a:otrs:otrs:::::community:::* cpe:2.3:a:otrs:otrs::::::::
CWE		CWE-200
References	~~(CONFIRM) https://otrs.com/release-notes/otrs-security-advisory-2021-02/ -~~	(CONFIRM) https://otrs.com/release-notes/otrs-security-advisory-2021-02/ - Vendor Advisory

08 Feb 2021, 11:15

Type	Values Removed	Values Added
New CVE

Information

Published : 2021-02-08 11:15

Updated : 2023-12-10 13:41

NVD link : CVE-2021-21435

Mitre link : CVE-2021-21435

CVE.ORG link : CVE-2021-21435

JSON object : View

Products Affected

otrs

otrs

CWE

CWE-200

Exposure of Sensitive Information to an Unauthorized Actor

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