CVE-2021-36097

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
References
Link Resource
https://otrs.com/release-notes/otrs-security-advisory-2021-20/ Release Notes Vendor Advisory
Configurations

Configuration 1 (hide)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

History

27 Oct 2022, 13:04

Type Values Removed Values Added
References (CONFIRM) https://otrs.com/release-notes/otrs-security-advisory-2021-20/ - Vendor Advisory (CONFIRM) https://otrs.com/release-notes/otrs-security-advisory-2021-20/ - Release Notes, Vendor Advisory
CWE CWE-732 NVD-CWE-noinfo

21 Oct 2021, 16:45

Type Values Removed Values Added
References (CONFIRM) https://otrs.com/release-notes/otrs-security-advisory-2021-20/ - (CONFIRM) https://otrs.com/release-notes/otrs-security-advisory-2021-20/ - Vendor Advisory
CVSS v2 : unknown
v3 : unknown
v2 : 4.0
v3 : 4.3
CWE CWE-732
CPE cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

18 Oct 2021, 08:15

Type Values Removed Values Added
New CVE

Information

Published : 2021-10-18 07:15

Updated : 2023-12-10 14:09


NVD link : CVE-2021-36097

Mitre link : CVE-2021-36097

CVE.ORG link : CVE-2021-36097


JSON object : View

Products Affected

otrs

  • otrs
CWE
NVD-CWE-noinfo CWE-266

Incorrect Privilege Assignment